IT Peace of Mind Retainer
Stop firefighting IT problems. Start preventing them.
Our flagship monthly retainer service provides comprehensive IT support that keeps your business running smoothly. With predictable costs and priority response times, you can focus on growing your business while we handle the technology.
Service Packages
Starter Package
¥50,000/month
Perfect for small teams getting started
- Up to 10 employees
- 5 support hours included
- Remote support during business hours
- Monthly system health check
- Basic monitoring & alerts
- 2-hour response time guarantee
- Unlimited help desk tickets
- Software license management
Professional Package
¥100,000/month
Our most popular choice for growing businesses
- Up to 25 employees
- 10 support hours included
- 1 on-site visit per month
- 24/7 emergency hotline
- Advanced monitoring & alerts
- 1-hour response time guarantee
- Quarterly strategy sessions
- Vendor management included
Key Benefits
Predictable monthly costs for easier budgeting
Priority response times when issues arise
Proactive monitoring prevents problems before they impact your business
Dedicated IT partner who knows your systems inside and out
Significant cost savings compared to hiring in-house IT staff
Access to enterprise-level expertise without enterprise prices
Flexible packages that grow with your business
Peace of mind knowing your IT is professionally managed
How It Works
Our streamlined process from consultation to completion
Schedule a free consultation to discuss your needs
Duration
30-60 min
You need
Your time & access to site
Key outcome
Define scope & requirements
We perform a comprehensive IT audit of your current systems
Duration
Varies
You need
Coordination
Key outcome
Step completed
Choose the package that best fits your business
Duration
Varies
You need
Coordination
Key outcome
Step completed
We handle the onboarding and system documentation
Duration
Varies
You need
Coordination
Key outcome
Step completed
Enjoy reliable IT support with a team that knows your business
Duration
Ongoing
You need
Feedback & issues
Key outcome
Live & operational
Total project timeline varies based on scope and complexity. Most projects complete within 2-4 weeks.
All Packages Include
24/7 system monitoring with real-time alerts
Unlimited help desk tickets via phone, email, or chat
Vendor management - we handle tech support calls for you
Software license tracking and renewal management
Basic cybersecurity protection and monitoring
Documentation in English and Japanese
Monthly maintenance windows for updates
Quarterly business reviews with recommendations
Why Choose a Retainer?
Predictable Costs
Fixed monthly pricing makes budgeting simple and eliminates surprise IT expenses
Priority Support
Jump to the front of the queue with guaranteed response times
True Partnership
We become an extension of your team, invested in your success
Proactive Care
Prevent problems instead of just fixing them after they happen
Our Track Record
Numbers that demonstrate our commitment to excellence
Average uptime for retainer clients
Average response time
Average IT cost reduction
Happy retainer clients
Frequently Asked Questions
What's included in the support hours?
Support hours cover all IT work including troubleshooting, maintenance, updates, user support, and strategic planning. Hours don't expire monthly - they roll over up to 3 months. Additional hours are billed at discounted rates for retainer clients.
How quickly can we get started?
Most clients are fully onboarded within 3-5 business days. We start with an IT audit, document your systems, set up monitoring, and introduce you to your support team. Emergency fast-track onboarding is available within 24-48 hours.
Can we change packages later?
Absolutely! You can upgrade anytime with immediate effect, or downgrade with 30 days notice. We review your usage quarterly and recommend the most cost-effective package. Many clients start with Starter and upgrade as they grow.
What happens in an emergency?
All retainer clients have access to our emergency hotline. Response times are guaranteed based on your package level. We'll start remote diagnosis immediately and dispatch on-site support if needed. Emergency hours are included in Professional and Enterprise packages.
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Ready for IT Peace of Mind?
Join over 100 Tokyo businesses who've eliminated IT headaches with our retainer service