Service Packages
Immediate Response
¥50,000 + hourly
Fast response for critical issues
Timeline: Within 2 hours
- 2-hour response time guarantee
- Remote diagnosis and triage
- Expert troubleshooting
- Temporary workarounds
- Clear recovery plan
- After-hours availability
- Bilingual support
- Detailed incident report
Server Recovery
¥100,000 - ¥300,000
Complete server failure recovery
Timeline: Same day
- Hardware diagnostics
- Data recovery attempts
- Temporary server deployment
- Full restoration services
- Root cause analysis
- Prevention recommendations
- Performance optimization
- 30-day monitoring
Key Benefits
24/7 emergency hotline with guaranteed response times
Expert technicians with 20+ years experience
Remote and on-site support available
Clear communication in English and Japanese
Transparent emergency pricing with no hidden fees
Comprehensive incident documentation for insurance
Prevention recommendations to avoid future issues
Seamless transition to ongoing support if needed
How It Works
Our streamlined process from consultation to completion
Call our emergency hotline: +81-80-XXXX-XXXX
Duration
Varies
You need
Coordination
Key outcome
Step completed
Receive callback within 15 minutes for initial assessment
Duration
30-60 min
You need
Your time & access to site
Key outcome
Define scope & requirements
Begin remote diagnosis within 30 minutes
Duration
30-60 min
You need
System access
Key outcome
Issue identified
Receive action plan and cost estimate within 1 hour
Duration
1 hour
You need
Initial findings
Key outcome
Clear action plan
Execute recovery plan with regular status updates
Duration
1 hour
You need
Initial findings
Key outcome
Clear action plan
Complete incident report and prevention recommendations
Duration
1-2 days
You need
Final review time
Key outcome
Future protection
Total project timeline varies based on scope and complexity. Most projects complete within 2-4 weeks.
Emergency Response Rates
Business Hours
¥20,000/hour
Mon-Fri 9AM-6PM JST
After Hours
¥25,000/hour
Mon-Fri 6PM-9AM JST
Weekends/Holidays
¥30,000/hour
24/7 availability
Minimum 2-hour billing applies to all emergency calls
Common Emergency Scenarios
Ransomware Attack
Immediate containment, damage assessment, recovery from backups, negotiation support if needed
Network Outage
ISP coordination, temporary connectivity, equipment replacement, traffic rerouting
Email System Failure
Service restoration, message recovery, temporary solutions, migration if needed
Data Loss
Professional recovery tools, clean room services, backup restoration, file repair
24/7 Emergency Hotline
+81-80-XXXX-XXXX
Available 24 hours a day, 7 days a week
Frequently Asked Questions
How quickly can you respond to emergencies?
We guarantee a 2-hour response time for all emergency calls. Most remote diagnosis begins within 30 minutes of your call. For on-site emergencies in Tokyo's 23 wards, we typically arrive within 1-2 hours.
What counts as an emergency?
Any IT issue that stops your business operations: server crashes, security breaches, network outages, ransomware attacks, critical data loss, email system failures, or any situation where waiting until business hours would cause significant damage.
How much will emergency support cost?
We provide transparent pricing: ¥20,000/hour during business hours, ¥25,000/hour after hours, and ¥30,000/hour on weekends/holidays. Minimum 2-hour billing. We'll provide a cost estimate within the first hour of response.
Do you offer emergency support contracts?
Yes! Our Professional and Enterprise retainer packages include emergency support hours. This provides faster response times, priority handling, and discounted rates. Many clients sign up for retainers after their first emergency.
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