At PreppyNet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and AI-powered chatbot. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

• Contact information (name, email address, phone number, company name)
• Messages and inquiries submitted through our contact forms
• Information provided during consultations or service requests
• Billing and payment information when you purchase our services

Information Automatically Collected

• IP address and browser information
• Device and operating system information
• Usage data and interaction with our website

AI Chatbot Interactions

When you interact with our AI chatbot, we collect and store your conversation history to improve our services and provide better support. This includes your questions, our responses, and any information you share during the conversation.

How We Use Your Information

• To provide and maintain our IT services
• To respond to your inquiries and provide customer support
• To improve our AI chatbot and customize responses to better serve you
• To send you updates about our services (with your consent)
• To comply with legal obligations and protect our rights

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information:

• All data is encrypted in transit using SSL/TLS protocols
• Conversation data is stored securely in Supabase with encryption at rest
• Access to personal data is restricted to authorized personnel only
• Regular security audits and updates are performed

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Third-Party Services

We use the following third-party services to provide our services:

• Supabase: Database hosting and authentication
• Google Gemini API: AI-powered chatbot functionality
• Resend: Email delivery services
• Vercel: Website hosting and analytics

Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your language preferences
• Analyze website usage and improve user experience
• Remember your chatbot conversation context

Your Rights

Under GDPR and Japanese privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)

To exercise these rights, please contact us at privacy@preppynet.com.

Data Retention

• Contact form submissions: 2 years or until resolved
• AI chatbot conversations: 1 year for service improvement
• Customer data: Duration of business relationship plus 5 years

International Data Transfers

Your information may be transferred to and processed in countries other than Japan. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: